Comsquared Systems

Proven Solutions

Cobb Energy

 

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1-800-592-3766

UTILITIES SOLUTIONS

Electric Cooperatives • Telecommunications •
Public Utilities

One of the challenges facing utilities and telecom companies is the ability to provide exceptional customer service amid increased competition. With the paper work maintenance growing every day, it's essential to keep customer service at a high level.

Comsquared's UNISearch provides instant access to all records including member applications, correspondence, service orders, annual billing histories, staking sheets and easements, to name a few. Instant access to these documents allows utility and telecom organizations to improve customer service without adding staff. UNISearch allows you to automatically capture, store, distribute and access files over a LAN, WAN or the Internet.

Comsquared's flagship document imaging software solution, UNISearch, allows financial services organizations to:
 
Key Features & Benefits
Integration with existing accounting and billing systems
Reduce data entry with a "match/merge" interface and bar code indexing of service orders
Annual billing histories, accounting summary reports and other important documents are electronically captured through UNISearch and can be displayed instantly from your workstation. This eliminates printing of all computer reports
Documents are easily retrieved and faxed or e-mailed through UNISearch
Remote facilities management support eliminates the need for on-site technical support staff
Other applications ideal for UNISearch include human resources, accounts payable, easements, staking sheets and others
Automatically capture reports and documents. TOP
UNISearch is a complete turn key solution designed to integrate with your existing host system to automatically capture, index, store, distribute and access all of your important reports, statements and other documents.

Specialize in high volume scanning. TOP
The UNISearch software is designed to operate on scalable platforms, matching the platform to your volume requirements and the required number of concurrent users. Our indexing routines are the most efficient in the industry.

Faster access to more information. TOP
Whether your internal users access information over your LAN/WAN or it's your external customers over the Internet, you can significantly improve your customer service efforts with self-service access.

Built-in tight security. TOP
Report access can be controlled to ensure complete confidentiality. Even reports that contain information for multiple departments can be secured to allow access to reports and documents by a wide variety of user types without compromising security.

Create virtual customer folders. TOP
UNISearch can combine documents from a variety of sources and formats into one virtual electronic file folder. Documents such as computer reports, statements, order confirmations, checks, scanned correspondence, faxes, and documents in various formats (ASCII, TIFF, GIF, JPEG, PDF, PCL, HTML and XML) are easily handled by UNISearch.

Acquire a scalable, tailored turn key solution. TOP
UNISearch ramps up quickly and delivers rapid return on investment. Comsquared's implementation process includes a detailed requirements and definition study that meticulously traces your business flow. For all types of financial services institutions, Comsquared Systems has the experience and technology to meet your document imaging needs.

Remote facilities management. TOP
After implementation, Comsquared's remote facilities management service provides sophisticated support from our 24/7 customer response center (CRC). At no additional cost, you receive daily software and hardware monitoring, automatic fault notification via e-mail, periodic updates and proactive customer support. With one point of contact for your entire system, your document imaging solution is always covered without having to add your own "in-house" technicians.

Imaging replacement specialists. TOP
Comsquared routinely replaces unsupported, outgrown or failed imaging systems. Our conversion expertise enables us to convert your exiting system (including all historical data and images) to UNISearch.